| Self-Managed | Managed Server | Full Service | |
|---|---|---|---|
| PBX Configuration Management | ❌ | ❌ | ✅ |
| Server & OS Maintenance | ❌ | ✅ | ✅ |
| OS & Module Updates | ❌ | ✅ | ✅ |
| Remote Backups | ❌ | ✅ | ✅ |
| 24×7 Server Monitoring | ❌ | ✅ | ✅ |
| Firewall Management | ❌ | ✅ | ✅ |
| Automatic License Renewals | ❌ | ✅ | ✅ |
| SIP Trunk Provisioning | ❌ | ❌ | ✅ |
| System Documentation | ❌ | ❌ | ✅ |
| End User Training | ❌ | ❌ | ✅ |
| Access to FreePBX Admin GUI | ✅ | ✅ | ⭐️ |
| Access to User Control Panel | ✅ | ✅ | ✅ |
| FreePBX API Access | ✅ | ✅ | 🔧 |
| SSH / Linux Shell Access | ✅ | ❌ | ❌ |
| VNC Console Access | ✅ | ❌ | ❌ |
✅ Included | ❌ Not Included | 🔧 Available as a Professional Service | ⭐️ Available with caveats