(800) 862-5965
If you manage FreePBX installations for multiple customers, or plan to, we offer volume discounts based on the number of active services in your account. You are free to charge your customers separately for any management or support services you provide on top of hosting.
CyberLynk maintains the server hardware, resource sizing, and basic account management for your servers. For FreePBX-specific questions, we work closely with Sangoma, the developers behind FreePBX, to make sure you have access to the right expertise.
If you want to offer hosted PBX to your customers but have no interest in managing the underlying systems, the agent program is worth a look. You refer customers, we handle everything else: system configuration, ongoing maintenance, technical support, taxes, and compliance. You earn a share of the recurring monthly revenue without taking on a support role.
Because we handle billing and are subject to KYC requirements, agent customers do have a direct relationship with us. We encourage agents to stay actively involved in onboarding and support, and many do, but the day-to-day technical and billing relationship runs through us. You bring the customer and stay as involved as you want to be.
This works well for MSPs, IT consultants, B2B service providers, and technology resellers who want to round out their service offerings without hiring VoIP specialists or taking on a new area of technical responsibility.
To learn more, contact us or call 1-800-862-5965.
The support relationship works a bit differently depending on which program you are in.
For resellers, you own the customer relationship entirely. We support you at the infrastructure level and stay out of your accounts. When something needs attention on the server side, you open a ticket with us directly. Your customers know you, not us.
For agents, we handle customer-facing support and billing directly, and we encourage you to stay involved where you can. The more context you have on your customers, the better the experience tends to be for everyone.
In either case, we will make sure you know how to reach us when you sign up.
