Getting support is simple. Through a partnership with Schmoozecom, CyberLynk provides support for billing, networking, upgrades and any hardware related issues. Schmoozecom has several paid support options if you are in need of FreePBX tech support.
The FreePBX Distro has some built in features to allow you to change the Major Asterisk version you are using. To change which Major Asterisk release you are using, log in using SSH and your root password and type:
You will then be prompted to pick which Asterisk version you would like to switch to. Once the switch has been completed you will be informed which version you are running and that Asterisk is restarting. FreePBX will then perform a reload and re-write all the configuration files based on the version of Asterisk you switch to.
All FreePBX VPS’s and Dedicated Servers are unmanaged and you will receive full root access to your server.
Fail2ban is built into the PBX’s. If you had too many failed logins you can get blocked. You can clear them from the web back end (and white-list your IP) or you can reboot the PBX from the VPS control panel and that clears all the blocks.
Your probably being blocked by the Fail2ban firewall on the VPS.
To whitelist your IP address, click ADMIN -> SYSTEM ADMIN -> INTRUSION DETECTION and then add your external IP address of your Internet connection into the whitelist box and click SUBMIT QUERY.
If your server has been configured to act as an open resolver for DNS service please run the command below. This allows others to potentially use your server to perform DNS based DDOS attacks. You should immediately change the DNS server settings to prevent this from happening.
To resolve the issue, please log in to your server via SSH and run the following command:
echo “listen-address=127.0.0.1” >> /etc/dnsmasq.conf; service dnsmasq restart
View our complete guide on how to update your FreePBX server for detailed instructions. Be sure to perform a backup first.